Refund Policy

01Definitions

For the purposes of this Refund Policy, the following terms apply:

• “Client” means any individual or business entity that has engaged Services through a paid agreement or accepted Proposal.
• “Services” means the web development, mobile app development, design, and related work offered as described on the Site.
• “Proposal” means any written scope, quote, or agreement outlining a specific project's cost, timeline, and deliverables.
• “Milestone” means a defined stage of a project, agreed upon in the Proposal, tied to a specific portion of payment.
• “You” / “Your” means the Client engaging Services.

02Overview

This Refund Policy outlines the circumstances under which payments made for Services provided by Bibek Basnet may be eligible for a full or partial refund. Because software development and design work is custom, time-based, and delivered incrementally, refund eligibility differs meaningfully from policies for physical goods or off-the-shelf digital products.

03Deposits & Upfront Payments

Deposits collected before work begins are intended to secure a project slot and cover initial planning, architecture, and discovery work. Deposits are non-refundable once work has commenced, except where the project is cancelled by me before any work has started, in which case the full deposit will be refunded.

04Eligible Refund Circumstances

A full or partial refund may be issued in the following circumstances:

• The project is cancelled by me before any work has begun.
• I am unable to deliver the agreed scope of work due to circumstances within my control, and no reasonable alternative or partial delivery can be provided.
• Work delivered materially fails to meet the specifications explicitly agreed upon in the original Proposal, and the issue cannot be resolved through the included revision rounds.

In cases of partial delivery, any refund issued will be calculated proportionally, based on the percentage of agreed scope actually completed and usable by You.

05Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• You change Your mind about the project after work has begun and meaningful progress has been made.
• You fail to provide necessary feedback, content, or approvals within a reasonable timeframe, resulting in project delays or a stalled engagement.
• Additional features or changes are requested outside the original agreed scope, and You later decide not to proceed with those additions after quoting has occurred.
• The project has been fully delivered, accepted, and deployed by You.
• Dissatisfaction is based on subjective design preferences that fall within the agreed brief and were approved at earlier project stages.

06Milestone-Based Projects

For larger projects billed across multiple Milestones, refund eligibility is assessed on a per-Milestone basis. Payment for a Milestone that has been completed and approved by You is non-refundable. Payment for a future Milestone not yet started may be refunded in full if the project is cancelled before that Milestone begins.

07Third-Party & Recurring Costs

Costs paid to third-party providers on Your behalf — including domain registration, hosting fees, premium plugins, stock assets, or API subscription costs — are non-refundable once purchased, as these are typically non-refundable at the provider level as well.

08Refund Request Process

To request a refund, contact me directly with the following information:

• Your name and the project or invoice in question.
• The reason for the refund request.
• Any supporting details relevant to the request, such as specific Deliverables not meeting the agreed scope.

Each request is reviewed individually against the original Proposal or agreement to determine eligibility.

09Refund Timeline

Approved refunds will be processed within 14 business days of approval, using the original payment method where possible. Processing times beyond this may occur depending on the payment provider or banking institution involved.

10Disputes

If a refund request is denied and You disagree with the outcome, both parties agree to attempt to resolve the dispute through direct, good-faith discussion before pursuing any formal dispute resolution process, including chargebacks through a payment provider, which should be treated as a last resort.

11Changes to This Policy

This Refund Policy may be updated periodically. The “Last Updated” date at the top of this document reflects the most recent revision. The policy in effect at the time a Proposal is signed governs that specific engagement.

12Contact Information

Refund requests or questions regarding this policy can be directed to:

Bibek Basnet
Kathmandu, Nepal
Email: hello@bibekbasnet.com.np